i acquired a Hana ML last year during a sale and was very happy with it. unfortunately during a recent visit by a friend, we had an accident and the cantilever became bent/askew.
i contacted Andy at Needle Clinic and he was very quick to respond. he was about to embark on travel, but provided me exact dates and was even willing to accommodate me before he left for his trip if i expedited shipping to him.
not being in a hurry as i had a back up cart (a NOS Denon 103 LCII), i was okay waiting for him to return. i shopped out a couple of days before he returned, so he received it when he came back. within a day or so of his receiving it, he wrote to me that the cat was all set and ready to ship. he had replaced the bent cantilever with a micro ridge nude stylus boron cantilever. the entire process from me shipping it out to receiving it back took about 9 days (i have waited months and months for Soundsmith back in the day to do this).
upon receipt, i mounted it on my rig and immediately notice greater detail and depth - a more pronounced sound stage. i’m sure it can only get better as it gets broken in.
highly recommend Andy Kim at Needle Clinic.