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Paid for UPS shipping and the package was immediately sent to the US Post Office.

I shipped something internationally from the UPS Store and I was offered to choose to ship via UPS or the Post Office. UPS was about double the price, but I chose UPS for reliability and good past experience over the years vs. USPS.

The tracking says that the shipment was immediately transferred to the Post Office with a new USPS tracking #.

I paid double. I was never told this could happen. I would have just used the post office.

rgs92
livinon2wheels
98 posts
 

@jim5559 You make a valid point...what companies are the worst to deal with? That's easy, insurance companies are at the top of my list. But truthfully, its any company that goes out of its way to insulate themselves from their customers. Like UPS for example...like USPS, incompetence defined and the federal government in its entirety.

thecarpathian's avatar
thecarpathian
4,587 posts
 

Did you immediately go back to the UPS store and tell them?

This may be a case of them doing it intentionally for even more profit, then if the customer notices and calls them out on it they say; "Oh, there must have been a mix up..."

Then you tell them to rectify it by refunding you the difference.

 

grislybutter
3,179 posts
 

I chose UPS Saver one time. It said flexible delivery between 3 and 7 business days. It did NOT say what it was: delivering it to the nearest Post Office and then let them kick it down the road for 2 weeks. "Smart!"

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