2. digital
  3. 192752-197209

No response from Aurender customer support

I purchased two Aurender a1000’s. They are nice units, but I sent two emails to support@aurender.com over the last few weeks and have received *zero* response (I checked junk mail as well). Is there a better way to contact them, or is their customer service just completely unresponsive? It's very disappointing considering I just spent $7k with them.

lipdog
lipdog OP
14 posts
 

Thank you

lipdog OP
14 posts
 

I checked the updated software and it still doesn't address the issues. And still, *no response* from Aurender after 5 attempts to reach out in various ways. Terrible. 

audphile1's avatar
audphile1
5,340 posts
 

Have you checked junk folder in your email?

hgeifman
2,268 posts
 

LINK on how to contact Aurender Customer Support

Or, please follow these instructions:

In North America, technical support is also available via phone at 888-367-0840.

If you have a sales inquiry, please email our Sales Department at "sales@aurender.com".  Please IGNORE the word ’sales’ and send your issue to this email address.

lipdog OP
14 posts
 

Kelly at Aurender reached out to me and was very nice and helpful.

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