New buy, no return policy


I am negotiating a sale with a reputable, but small dealer for a pair of new Acora SRC-2 speakers. I have heard them in the showroom with comparable electronics to my own and loved the sound and design. The show room was only slightly acoustically treated.

I'm ready to throw down, but the dealer does not have any kind of return policy if, for some reason, they dont work out in my own space. I dont feel comfortable with this policy but wondering if I am just being too entitled?  Other dealers from which I have purchased new speakers  have had 30 or 60 day returns, no questions asked. 

I also have the opportunity to buy a used set of these speakers from TMR with a return policy (minus 5% ,restock) if not satisfied. Of course the used price is considerably cheaper but there is no factory warranty and although they are stated to have had own owner, their age and provenance are unknown.

Any guidance, opinions or advice?

mintakax

I think the OP and the dealer both made the right move for themselves.  As detailed above there is much work and risk involved in doing an at home demo for expensive large loudspeakers.  The buyer had a less costly alternative with the option to return if he so decided.  Either party could be second guessed, but if they were to start over again I think they would still make the same decision.

Not everybody is going to get an at home demo.  The answer for a valued long term customers will be different than for just anybody walking in off the street. 

Perhaps not a speaker, but I was very interested in an Audio Tweak that sells for $1100. The dealer offered a $100 discount but then would not grant return privileges.

So, the question is do I trust an unknown tweak for $1000 or pay full price to have the advantage of returning it for a refund if not impressed.

I chose to pass...

ozzy

I would have gone with the full price option, if anything.

A $100 mistake is a lot easier to digest than a $1000 mistake.

thecarpathian,

Yes, I agree. I even thought about letting the dealer keep the $100 discount if I returned the item. But it was the dealer’s attitude that made me walk away. I’ll keep checking on the used market.

ozzy .