New buy, no return policy

I think the OP and the dealer both made the right move for themselves.  As detailed above there is much work and risk involved in doing an at home demo for expensive large loudspeakers.  The buyer had a less costly alternative with the option to return if he so decided.  Either party could be second guessed, but if they were to start over again I think they would still make the same decision.

Not everybody is going to get an at home demo.  The answer for a valued long term customers will be different than for just anybody walking in off the street. 

Perhaps not a speaker, but I was very interested in an Audio Tweak that sells for $1100. The dealer offered a $100 discount but then would not grant return privileges.

So, the question is do I trust an unknown tweak for $1000 or pay full price to have the advantage of returning it for a refund if not impressed.

I chose to pass...

ozzy

I would have gone with the full price option, if anything.

A $100 mistake is a lot easier to digest than a $1000 mistake.

Are those speakers worth $48k, anyway ?

thecarpathian,

Yes, I agree. I even thought about letting the dealer keep the $100 discount if I returned the item. But it was the dealer’s attitude that made me walk away. I’ll keep checking on the used market.

ozzy .