dCS Puccini CD transport noise


Hello,

I recently bought a new Puccini CD/SACD player. Sound quality is outstanding, and, compared to my previous player (Mark Levinson 390S), a vast improvement.
However, I have one issue. The CD mechanism, when playing discs (or with the pause function activated) is quite noisy. It is a combination of a whirring sound (the spinning disc) and a more constant rustling sound. It is clearly audible from my listening position (3.5-4 meters from the player), e.g. when playing piano and choral music (not to speak of late evening listening). I find this rather annoying, especially as the noise comes from a position squarely in the stereo picture (player on a rack between speakers)

What are the experiences of other Puccini owners in this regard?
richterian
That does not sound normal. My XDS1 has the same drive mechanism and there's no such noise. You have to put your ear up to the drive mechanism (within a foot) to hear it.
I agree that this is not normal. Mine is as silent as it should be. You should go back to your dealer and get a replacement as it is still under warranty. This is a fundamental quality control issue with regard to the whole transport mechanism and a repair job may not solve it permanently - a bit like a new car with a serious engine problem. Send an email to dCS - they have been quite responsive and helpful to me for my past queries.
I vaguely remember that DCS may now be using some TEAC/Esoteric OEM mechanisms. If this were the case, some noise can be heard on some units. It is worth pointing out that noisy TEAC transports do not presage imminent failure... They truly are rock-solid and reliable. If mechanism were not Esoteric instead, a call to the dealer or importer may be in order. G.
it is not normal, Puccini's transport is smooth and almost dead silent.
Contact your dealer for replacement,