How reliable is PS audio equipment?

@8th-note if I were you, I would have went on the PS audio forum, Paul's post, and Ask Paul to complain in a nice way about the problem, sometimes Paul will take care of you with little to no charge. I do agree with you that some of PS audio equipment could be much better with what they charge.

My one and only PS Audio purchase was a power bar/surge suppressor about 20 years ago.  Two of the 5 outlets failed.  I sent it to PSA and they repaired it.  Within a few months, the same two outlets failed.  I just left it, I use it as is.  I won’t buy any more PSA gear.  I don’t have time to deal with unreliable equipment.

PS Audio's best products are the Directstream DAC’s with exception to the Bridge cards (not good) and any of the BHK products.

The power plants are not good for power amps. They do help on front end gear however they are not very reliable. 

I have a power plant 20

Phono Amp

BHK pre and 250 

3 of the DAC’s including MK2

wonderful people to work with AFTER the Sale they stand behind what they build like Pass Labs

I inherited a DLIII digital link dac about 8 years ago. The owner told me he got it in 2006. So coming up on 20yrs. It's worked fine for me.No problems.