yes i did send an email message to wadia last week. since you said that there was a big audio show last week maybe i shouldn't have expected a 24-hour reply (although i didn't think that the service department typically went to trade shows).
just to get you straight on the sequence of events, sumiko did not acquire wadia; fine audio SpA acquired wadia about 1-1/2 years and fine audio SpA acquired sumiko about 6 months later.
one final comments, while i appreciate you offer of assistance, one thing that i do not appreciate is your tendency to misrepresent my statements. i explained the protocol that i followed to get service and why i followed it. i also explained wadia has fairly high dealer turnover and the dealer from whom i bought my unit no longer represents wadia. adding to the annoyance is your mitt romney-esque tendency to take different positions on a given topic: on the one hand you assert that manufacturers would of course expect customers to contact dealers because that is why they set up dealer networks, and on the other hand say "well gee, if you need repair then of course the customer should go to the manufacturer since dealers aren't equipped to deal with repairs" (i note that this thread is about getting repair service on my wadia 381).
if you want to assist, i appreciate it but i think that you would do well to leave it at that and stop editorializing on my possible motives or actions. because in the latter case, you are not helpful.
just to get you straight on the sequence of events, sumiko did not acquire wadia; fine audio SpA acquired wadia about 1-1/2 years and fine audio SpA acquired sumiko about 6 months later.
one final comments, while i appreciate you offer of assistance, one thing that i do not appreciate is your tendency to misrepresent my statements. i explained the protocol that i followed to get service and why i followed it. i also explained wadia has fairly high dealer turnover and the dealer from whom i bought my unit no longer represents wadia. adding to the annoyance is your mitt romney-esque tendency to take different positions on a given topic: on the one hand you assert that manufacturers would of course expect customers to contact dealers because that is why they set up dealer networks, and on the other hand say "well gee, if you need repair then of course the customer should go to the manufacturer since dealers aren't equipped to deal with repairs" (i note that this thread is about getting repair service on my wadia 381).
if you want to assist, i appreciate it but i think that you would do well to leave it at that and stop editorializing on my possible motives or actions. because in the latter case, you are not helpful.