has anyone had problems with wadia service?

They still haven't gotten that act together - I bought my 27/0 combo in 1996 and from reading these posts, nothing has changed in 15-16 years. Shoddy customer service is in their DNA.

bizangol,

i think i did a bit of projecting of my own thinking here (which assumed that you would think that same way that i would). my thinking is, if i had a unit that didn't work, i don't think that i would like it very much. if i contacted the manufacturer and they didn't/couldn't do anything about it, then i probably would have liked the unit even less; and likely would have ditched the unit, as you did.

dr_john,

i can't speak to the way things were in 1996, but shoddy customer service was not my experience a couple of years ago. so for me, the recent experience (although i have had admittedly limited experience with wadia) was a new one.

Good thing we have many choices available. Vote with your dollars!

So now that Fine Sounds acquired Mcintosh, Sonus Farber, Wadia, and Audio Research...looks like I am sending off my favorite Wadia 860x with GNS Statement level upgrade in for a tune up. Wadia's address is not McIntosh's old address 2 Chambers St. in Binghamton, But calvin at ARC said to send the stuff there.

He quoted a 3 week backlog...not bad for summer actually. for both my Amp- getting a new transformer and the 860x getting a remote cleaned and an update.

BTW- not bad that a nearly 20 year old piece can get updates. The Update path for any 860 were.... upgrade to 860x 24/96 capability, upgrade (really a downgrade IMHO to 861) and then 861x. and later a USB port change from the glass optical. and finally a GNS statement level upgrade, by Steve Huntley which....even after what is a Millenium of time in the world of bits (20 years) has kept my unit current in sound with many state of the art digital players. Losing perhaps to Stahl Tek and MSB. Not a bad way to spend money at all...20 years of bliss.