very likely the laser assembly is bad-
had mine go out last year-
I would contact Sony service center, but use the computer booking for an RA-NOT the live person. Reason being, via web, you can choose flat rate labor charge.($99, IIRC) it ended up costing me around $250, and using Web, if you use credit card in advance, they cover return shipping! (approx $60 for me from CAL to Laredo TX). --I began with a live customer service person who had no ability to offer above choices---go figure.
last thing, if you have the OEM box, tell them to return the unit in that box, as they tend to throw away your packaging and send it back in inferior replacements. ---Yes, that sounds crazy, but as large as the operation must be there, things just happen as they do there.
had mine go out last year-
I would contact Sony service center, but use the computer booking for an RA-NOT the live person. Reason being, via web, you can choose flat rate labor charge.($99, IIRC) it ended up costing me around $250, and using Web, if you use credit card in advance, they cover return shipping! (approx $60 for me from CAL to Laredo TX). --I began with a live customer service person who had no ability to offer above choices---go figure.
last thing, if you have the OEM box, tell them to return the unit in that box, as they tend to throw away your packaging and send it back in inferior replacements. ---Yes, that sounds crazy, but as large as the operation must be there, things just happen as they do there.