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Wadia 781i CD Palyer Repair Problem- Worst Service

I bought a Wadia 781i CD Player from the dealer in 2012. It has very limited use. All the sudden, it could not read any CD. When I put the CD in, it always displays "Loading.." , and a moment later, it shows "No Disc".

I called and emailed Wadia. It came to my surprise and big disappointment. Wadia replied :“A failure to read the Cd in a 781 indicates a problem with the CD drive mechanism. Unfortunately the CD drive mechanism in the W781 is no longer made by the vendor. As a result, Wadia Digital is out of parts and cannot offer repair for your W781. “
Wadia did not offer can solution.

Perhaps, Wadia is the worst company in audio industry I have encountered in decades that has such poor commitment to its customers.

Another word, whoever is going to buy stuffs from Wadia may need to include Wadia's service issue into consideration.

Wadia 781i is not a cheap CD player. I hate to see the money is ruined in such stupid way. I would like to ask help to see if anyone in our Audiogon knows any third-party service company/person I can turn to for the repair of this Wadia 781i CD player!!
Thank you in advance.
acoustichow
tjassoc
258 posts
 
We have Meridian products, and have received excellent service on our 800 CD/DVD transport drive replacement.

We've been with Meridian for decades and have only good experiences.
aolmrd1241
1,042 posts
 
The big reason I sold my Wadia 861se was just what this thread is all about...lack of service and parts replacment. Time waits for no one... Good luck Acoustichow.
onhwy61's avatar
onhwy61
5,229 posts
 
Every Wadia product I've ever heard sounded excellent, but I can't think of an audio company that has gone in and out of business, been reorganized or changed locations as many times as Wadia. That level of company instability presents a risk for a consumer and it's higher than I would bear considering the number of alternatives.
Ag insider logo xs@2x
tonykay
1,301 posts
 
I have always considered Wadia to be the top of the CD food chain and had planned to buy a 781i or a two-box Wadia when my ship comes in. Now, knowing that Great Northern Sound is gone, and Wadia seems to be going in another direction, I'll have to rethink my future purchase. Experiences, like the one related here, are a timely heads up.
jafant's avatar
jafant
19,733 posts
 
Thanks! for sharing- Acoustic how-

it is imperative that all of you guys post both positive & negative experiences when dealing w/ the companies. No matter what, Wadia has a responsibility to carry parts for fixes/upgrades. It is unacceptable fort his company (or any other) to say we no longer carry a part/transport to fix our spinners.

Keep me posted & Happy Listening!
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