I think I need to send my cartridge back to Van Den Hul. While cleaning the diamond I accidentally broke one of the super thin wires. I do not know if a local US, company can repair it or it needs to be sent to VDH. I did send it back once about a year ago on another matter but lost all the contact info.
Bummer about the cart...I've dealt with Andre and asked him this same question, and it seems there is no way to communicate directly with vdH HQ in the Netherlands that is provided to the public.
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