Luvmuzik66,
Hi!
Yes, I got my Sapphire refurbished by SOTA back in '08. Everything was fine. The only real hassle I had was that UPS broke the original dust cover in shipment to the factory, so I had to spring for a new one. (And yes, I filed a claim with UPS, but because I packed the gear myself they wouldn't cover it.)
The table has performed flawlessly since then! I have still periodically toyed with the idea of upgrading my arm but with money being rather tight I've stuck with my old Linn Basik.
By the way, they did install a new Ortofon 2M Blue at SOTA since the Audioquest cart on the arm was ancient.
So my experience was a good one, over all, other than the long time it took to get the table back. But the owners were great to deal with.