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Help all ye Triplanar Gurus

I received my Triplanar VII U2 from Singapore over the weekend and I may have screwed up big time while mounting the arm.Basically, the screw that adjusts the height of the cueing platform broke in the hole with the screw head coming off,with the result that if I use the cueing platform to lower the arm on the record it seems to descend from Mt. Everest. Manually lowering the Lyra Skala on the record is not good for my health.
Have sent a mail to Triplanar and also the Dealer(Audio Note, Singapore).
I doubt if any A'goners have experienced a similar situation but there is no harm in asking.You have to be particularly cretin like to have achieved what I have done.
Am also unable to align the cart using the Best tractor supplied by my friend Yip in Hong Kong coz the mounting holes on the wooden armband are a bit askew. This can and will be resolved.
Will appreciate any help/ advise to lift my deep depression.
Many thanks
128x128sunnyboy1956
audiofeil
4,011 posts
 
>>Making a telephone call is not an option for me given a time difference of 13+ hrs<<

BS and that's a lame cop out.

If you were seriously interested in contacting Tri you would have inconvenienced yourself a bit and made the call.

Yes, it probably would have been at the expense of a full night's sleep. Big deal. Those of us with kids know that drill all too well.

No sympathy here Biff.
wmlillmars
2 posts
 
Sorry to hear your story Audiofeil.

Let me introduce myself.
I am William Lillmars, agent 002
at Tri-Planar Precision Tonearms.
I know that Tri doesn't spend much time
on Audiogon, but I am here to help.
Any questions you need answered, feel free to
contact me on Audiogon or by phone.
Please request phone by private mail.

Wm Lillmars
Tri-Planar
audiofeil
4,011 posts
 
Wm. Lillmars,

I suggest you read the entire thread.

Sunnyboy1956 is whom you should be addressing.
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