Jloveys, when you can measure a thing in audio, and also hear the same thing, then you have a powerful correlation that cannot be denied. Critical damping of any inductive device, whether it is a coupling/setup transformer, phono cartridge or tape head is an excellent example of such a correlation.
Putting a resistor across an inductive device to effect Critical Damping is quite beneficial. Harmonic distortion is reduced, revealing more detail while simultaneously producing a smoother sound, and bandwidth is extended while simultaneously flattening the frequency response curve.
These effect are easily demonstrated by measurement and listening tests. As an example I've included a link to the Jensen transformer website; Jensen is one of the world's leading manufacturers of MC step-up transformers (and other transformers as well; they have been in business for decades). On the page of the link you will see a pdf that can be downloaded that shows the various loading values to be used depending on the phono cartridge in use.
http://www.jensen-transformers.com/mc.htmlWhoever you were communicating with regarding this issue is misinformed and missing out on getting better performance.