My all time fave repair story: I had a ProCo RAT guitar gizmo serviced by ProCo 3 times over 30 plus years...all completely free of charge (except for the minor fees I incurred shipping it to them), returned to me in a box of candy twice, and candy and a free RAT t-shirt the 3rd time just a couple of years ago. Each time all new pots and jacks installed.
BAT Service
After 6 and a half years of continuous use a transformer in my Balanced Audio Technologies REX Pre-amp control unit failed. Included in the shipping to BAT was a letter I wrote informing them that I would be out of the country for a couple of weeks and asked if they would ship back the equipment around the time I would return. They were kind enough to have the pre-amp shipped so that it came back the day after I returned.
BAT also requested that I send them my REX pre-amp power unit for a circuit upgrade. I did so and received if back 5 days after I had sent it.
All the work was done at minimum out of pocket costs to me. I can assure you BAT did not make any money for this work and probably did it at some costs to themselves.
I wanted to share this experience because in this day of companies coming and going I feel it is important to know there are companies that stand rock solid behind their products.
BAT also requested that I send them my REX pre-amp power unit for a circuit upgrade. I did so and received if back 5 days after I had sent it.
All the work was done at minimum out of pocket costs to me. I can assure you BAT did not make any money for this work and probably did it at some costs to themselves.
I wanted to share this experience because in this day of companies coming and going I feel it is important to know there are companies that stand rock solid behind their products.
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- 13 posts total
- 13 posts total