Sony HAPZ1 For prospective buyers and owners


I have been encouraged to share my experiences with the new Sony HAPZ1ES. I hope a few who may be considering purchase of this unit will find this useful. I expect those not interested in purchasing this unit will want to tune this thread out. There is going to be some detail here. I will provide a summary statement with significant conclusions at the beginning of each days record for those not interested in the details.

It would probably be good to start with a few words to provide a frame of reference. I’m not a computer geek. I’m a reasonably bright guy, but a computer to me is just a tool. It’s a hammer that enables driving a nail, that’s it. I learn what I need to know to do what I want to do and that is all.

My interest in the new Sony is that I expected it would facilitate a long standing goal of assembling a computer based system. Further, it accommodates Hi Rez files, and does on the fly conversion of PCM to DSD. It also offers streaming audio, allowing convenient playback of internet radio. It has a 1 TB hard drive, so there is a lot of room for my substantial music collection.

For me, the deciding factor in purchase of this piece was Dan Wright’s enthusiasm for the stock unit and rapid development of a ModWright upgrade package which he says takes the HAPZ1 to reference levels.

Day 1- Initial set up easy, sound quality indeterminate.

I unpacked the unit and gave it about 4 hours to return to room temperature before turning it on. First order of business was to establish the wireless connection with my home network. This was straightforward and took less than 30 minutes to complete. The unit comes with a small amount of software on the hard drive, so this allowed me to begin playing without having to begin download of my existing music library to the internal hard drive. I played through the free music twice, just to give the unit a little burn in time. The free music selection was not my cup of tea, so I could not draw any real conclusions about sound quality.

Day 2- Some frustration with getting set up for download. Interactions with Sony Tech support a mixed bag. Concerned about Sony’s ability to help Mac users. Sound quality with a casual listen promising with under 10 hours burn in.

I spent about a half an hour transferring music from CD to my iMac. Once this was complete, I went to the Sony website and downloaded the free HAP music transfer software to my iMac. Again this was completely straightforward. Upon opening the program, I ran into the first snag. The box that popped up asked me to select the device to which I wanted to connect. There were no devices to select. I began a dialogue with Sony using the chat room accessible from their website. The person who attempted to help me was completely clueless. She referred me to documents which did not address my problem, referred me to documents addressing connection problems with windows machines, and finally, after wasting about 20 minutes of my time admitted she couldn’t help me. She gave me the Sony tech support number.
I called the number (1-800-222-7669) and went through about 3 people before I got to the correct department. This wasn’t as frustrating as it sounds- It just took a few seconds to get to the Sony home audio ES support line. There was about a 10 minute wait until someone took my call. The guy I talked to was pretty sharp. However, his ability to help was hampered by the fact that “ we don’t have a Mac here.” Well, I would suggest that Sony get one!
While we were talking, he indicated that sometimes it takes a few minutes for the music transfer software to find the device. We worked on the problem for a few minutes, and while he was looking something up, I figured out what was wrong. My iMac bluetooth was looking for the wrong network. Once I selected the correct network, the music transfer software found the HAPZ1 immediately. I selected the device, and he advised checking the content settings. A new box shows file extensions that you can select or deselect to be transferred. While flac, wav, mp3, and 12 others appeared as options, ALAC (Apple lossless) did not appear. However, the support guy did a quick Google and found that m4a is the correct file type for ALAC, and that is one of the types listed so I was OK there. I also added /users/my user name/Music/iTunes as a folder to be watched, which probably wasn’t necessary.
Next, I went to the transfer settings. I turned the auto transfer feature off, and selected internal HDD as the destination since I don’t have an external hard drive yet. I activated the manual transfer, which I was doing wirelessly to see how long it would take to transfer the 200 files (tracks). I walked away for a few minutes and when I came back, I found that the transfer had stopped incomplete. I started the manual transfer again and walked away again. When I returned, the same thing had occurred. This may be due to an auto standby feature which apparently shuts the HAPZ1 down after a few minutes with no activity. I turned this off, but I had enough music transferred to give a more serious listen to the unit. I listened to part 1 of the Dunedin Consort recording of the Bach Johannes Passion. This is a wonderful performance, with recording quality that I have found to be somewhat spotty. It is wonderful in the aria and recicitives, but rough in the Chorals. Played back through the HAPZ1, this was pretty close to what I remembered playing through my ModWright Sony 5400. Next I played the Purcell Quartet recordings of Bach’s Mass in G minor BWV235. This is a standard redbook CD, so I was interested to see what the conversion to DSD 2 would sound like. In a word, playback of this music was just absolutely lovely! I suspect this unit, stock, may give my ModWright Sony 5400 a run for its money, but a serious A/B is still several days down the road.
brownsfan
Uomoragno, your concern about difficulties with wav files is well founded. I am having a time with wav files getting them transferred properly, and it isn't just the artwork. Too bad, because they sound beautiful. More detail on that later. The user interface with the Sony per se is not very sophisticated, but it is my understanding that using a smart phone or tablet you can do much more in terms of organization. I bought a tablet this evening, so I will probably spend my spare time over the next few days trying to figure out how to get things organized. You can create playlists, which may be of more use to us classical lovers than it might seem at first. Don't know for sure yet. but I think I could create a playlist containing, for instance, the Beethoven Quartet's Shostakovich cycle, and another playlist containing the Fitzwilliam or Pacifica cycles. For individual recordings not part of a cycle, one could either access them through the albums menu or yet another generic playlists containing, for instance, Bruckner symphonies. I'm not sure, but I think each playlist can hold up to 100 files. If so, this could be extremely useful.
Brownsfan Thanks for your kind response; you answered my question perfectly. Thanks for your time and enjoy your new toy. I will be watching for more of your very informative posts
Joe
Day 7 & 8.
More than a little frustration with wav files. Transfer of wav files is probably an exception rather than rule proposition. Sadly, transfer of the bulk of one’s library in wav is probably not a viable plan.

Having determined that at least in one case, a wav file sounded perceptibly superior to its ALAC equivalent, I was faced with a conundrum of sorts. If wav files are consistently superior, and one can purchase for download only flac and ALAC files, would one not be better off buying a cd, and transferring a wav copy? Is the file size of wav going to make it impractical to copy the bulk of one’s library in wav? As alluded to in Uomoragno’s post above, these questions were rendered moot by the difficulty I experienced in transferring about 6-8 CDs in wav to the Sony. While the wav copies were successfully created in iTunes, less than half of these albums transferred to the Sony correctly. In most cases, the metadata did not transfer, which one could probably live with. However, about half of the “albums” were seriously corrupted. As an example, the 3rd movement of the 3rd quartet from the Takacs Bartok cycle was extracted out of the “album”, and the sony created a separate “album” of this movement. Many cds transferred in similar but with even more extreme corruption. Sadly, I am forced to conclude we should not expect that transferring wav files will be practical. In actual fact, file size might well make this impossible anyway, but it would be nice to have that option for a few very special works. Alac appears to be robust with respect to music and metadata transfer.

I should mention that one cd would not properly copy into iTunes as either Alac or wav. So this is an example where the music is going to require playback through a cd player. The CD is a hybrid SACD/red book. Don’t know just yet if this is going to continue to be an issue, but it bears watching.

I bought a tablet last night and successfully transferred the HDD Audio remote app to the tablet. I will spend some time over the next few days evaluating what this app brings to the party.

It is fortunate that my purchase of the HAPZ1 coincided with my retirement. This is not a plug and play proposition. It does require time and learning. On the other hand, we have all spent a good bit more time on issues like getting speaker placement dialed in, so its not like this investment is out of proportion to the return.
Why not use Aiff files? Better metadata support.. Or you could use Uncompressed Flac
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Brownsfan, I'm a little bummed about the news regarding wav files. If wav is the perceptively superior sounding file type, it seems the goal would be to have have wav files on the hard drive for optimal sound. There must be someone somewhere with a solution to moving wav files without corruption.

Thanks again for being a trailblazer with this unit. Your info is invaluable and we appreciate it. I look forward to your continued updates. You might want to forward your chronicle to Sony when you are done with your assessment. I'm sure they'd appreciate the feedback and may consider addressing some of the challenges you face with the unit.
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