Soundsmith's turnaround time?

I'm also curious Ebm....What do you mean "real company"??

I'm curious about Ebm's comment. Please care to elaborate a bit more.

I always get my cartdridge retip Transfiguration Orpheus through Bob Clark of Profundo. I get it back in a few weeks. Great service!!

Update, today is Sunday and Peter called me at home around noon. I had left a message Saturday to call me but he had a charity tuner/turntable set up day. He did send me an email though.

Long story short, he explained in length the challenges he's had with the 2 cartridges i have sent him. Badly damaged and flawed right from the manufacturer (one of them). We have agreed on a couple of options for both and he will proceed. Should hear back from him in a week or so.

I insisted that i wanted to pay for his time in the event that both can not get repaired. He insisted that per his policy, if he fails during the repair process, nothing is charged to the customer but appreciated the fact that i wanted to pay him. I think i will still send him a check if all fails. The guy is behind the microscope on a Sunday afternoon. WOW!!!!

Ebm, does Profundo do cartridge repairs? I don't see any mention of that service on their website? Could it be that you are trading in your cartridge for a rebuilt one? There is nothing wrong with that, most cartridge makers work that way. However, if there is another cartridge repair service of excellent quality available it would be good to know. It appears from the website that they only carry one cartridge.