Soundsmith's turnaround time?


How long have you guys had to wait to get your cartridge back for repair/retip?
Sent 2 of mine on December 1st 2009. No status update and no response to my emails. Called twice and "will look into it and will get back to you".
Still nothing.

Anyone can share their experience on wait time?
smoffatt
Thank you Raul, Undertow, Dgarretson, and Dan_ed for all of your very thoughtful replies. You all have given me much to think about.

Does anyone happen to have either Soundsmith's phone number and/or email address that you could share with me. I just tried to get onto their website and for some reason, my computer isn't letting me. Unfortunately, I am not very computer savy.

Thanks to all for your help and sharing your thoughts with me.

No Regrets
No_regrets,

Something is blocking the website. There seems to be wide-spread network issues since that McAfee fiasco. Then again, the Chinese Red Army may be playing wargames again. :-)

But, I got into a page from the website and found this at the bottom.

The Soundsmith
8 John Walsh Blvd.
Suite 417
Peekskill, NY 10566 USA
(914) 739-2885
FAX: (914) 739-5204
(800) 942-8009
Sent in a cartridge this past Wednesday and it should arrive I'm Peekskill by Monday. From that point, I was told the turn-around should be ten to twelve weeks. This sounded reasonable to me; I have other cartridges, and I'm willing to wait for craftsmanship.
For some reason, my computer still won't let me get onto their website. I remeber they had a $250 option and a $350 option, but I can't remember what the differences are between the two.

Does anyone know what the differences are and if it would be worth going for the $350 option?

Thank you for your help and sharing any experiences that you might have.