Soundsmith's turnaround time?

They took eight months to retip an Technics MC 310. After waiting all those months I emailed them and requested my cartridge be returned. The very next day I received a phone call telling me it was done. During the time the cartridge was gone I bought an Audio Technica AT-150MLX. I love the thing and it has a user replaceable stylus and I am current thinking about a Ortofon M2 Black which has the same feature.

Dear Vegasears: Nice to read that you are enjoying the MM/MI analog source alternative. Normally MM/MI cartridges are stylus removable, a good advantage between other things.

Other that the 2m Bkack you can try too the Nagaoka MP-50 and the Ortofon M20E Super that you can find NOS over the net.

regards and enjoy the music,
Raul.

Hi Raul,

Thank you for the email addresses.

It took me six months to get my Lyra Clavis back from them. When I sent it in, the backlog was 12-14 weeks. I wasn't that concerned about the timeframe, but the lack of communication, or updates. I started getting concerned that my cart may have been lost, or some other misfortune. I was never contacted until the cartridge was finished.

However, getting it back and using it for the first time, it was well worth it.

Until there is an alternative, we'll live with it.

Note to Peter: Find someone who can make a few calls/emails a day. Let customers know how their stuff is doing.

I FedEx-ed my Dynavector 20XL (damaged cantilver, replaced with ruby cantilever) to Soundsmith on 8-11-10. It was signed for on 8-16-10. I got a phone call from Michelle letting me know it was ready on 9-9-10. So 8-16-10 to 9-9-10 is a 3 week and 3 day turnaround time (including weekends and a holiday).