VPI JMW 12.7 Spindle/pivot distance

I'm sure if you call VPI (or this is something your dealer should be handling), they will get you all the info you need. VPI has very good customer service.

I live in the Azores / Portugal already contacted three dealers in Europe and say that VPI does not provide this kind of information which is ridiculous compared to other major manufacturers of arms that has all the information on their websites.
Already called several times without success for the VPI and have already sent an email, I am awaiting response.
I still think that it makes no sense to have a new arm inside the box and not being able to use it only because is not available in VPI website a simple information that is the distance between the spindle and the pivot for a JMW 12.7 tonearm and has now also should have to for JMW 10.5i and JMW 12.6 because there are many people like me who use VPI arms to install on other turntables.
I have a JMW 10.5i a latest version JMW 12.6 and now a JMW 12.7
These Tonearms are my favorites along with my Tri-Planar VII uii

VPI has a long history of NOT providing tonearm setup information. From your account it seems they don't even tell their dealers.

If dealer protection isn't the reason, the only other reason I can think of is that VPI would rather sell you a VPI table than help you set up their tonearm on another table.

This is not good customer service. "We won't give you the information you need to use our product." is horrible customer service, no matter how politely they say it. That's reason enough for me never to buy a VPI product, no matter how good they are. There are many excellent tonearms, who needs this aggravation?

Sorry for the rant. There are recent threads on this topic with links to useful information developed by independent sources. Search this forum and you'll find them, hope they help.