Oy Vey, as Harry Weinsfeld would probably say himself if he were frustrated.
As a VPI Scout owner awaiting the Classic, I must say I have succeeded in learning all the info I was looking for related to the respective VPI tonearms in the end, but it took persistence, ingenuity and lots of patience.
For weeks I couldn't get through to them on the phone as it was either busy or I would get an automated message that it was not a VM machine. What was the phone for then, I wondered? Email is a crap shoot; I've received prompt responses here and there, but also had to wait for weeks for an answer. My favorite was an automated replay before Easter that VPI would be closed for like 4 weeks in observance of the holiday and they will respond to emails when they reopen. Wow, I thought, that's some holiday break in tough economic times.
That said, once I got a hold of Mike, he was very helpful and gave me all the info I asked for. VPI is a strange company, no doubt, and their tremendous long-standing success most likely contributes to their rather idiosyncratic customer service model.
As a VPI Scout owner awaiting the Classic, I must say I have succeeded in learning all the info I was looking for related to the respective VPI tonearms in the end, but it took persistence, ingenuity and lots of patience.
For weeks I couldn't get through to them on the phone as it was either busy or I would get an automated message that it was not a VM machine. What was the phone for then, I wondered? Email is a crap shoot; I've received prompt responses here and there, but also had to wait for weeks for an answer. My favorite was an automated replay before Easter that VPI would be closed for like 4 weeks in observance of the holiday and they will respond to emails when they reopen. Wow, I thought, that's some holiday break in tough economic times.
That said, once I got a hold of Mike, he was very helpful and gave me all the info I asked for. VPI is a strange company, no doubt, and their tremendous long-standing success most likely contributes to their rather idiosyncratic customer service model.