Was the box damaged too?
So far, I've been lucky too. The way I ship and receive is via a local FedEx/Kinkos store near my house. As said, I ask that heavy equipment be delivered to the FedEx store. The thought being that if a box is damaged, I can make a complaint on the spot.
Also, it's a good way to keep my "audio activity" off of wifey's radar screen. Just bring a new acquistion into the house when she's not around. Although, lately she's been counting equipment pieces. Guess she doesn't trust me. I wonder why???? LOL