Tketcham,
Have a look at this picture.
http://theturntableshop.com/wp-content/uploads/2014/04/SME-V-Tonearm-Detail-2.jpg
I was looking at some pics of this arm, and if you look closely you'll see that they use tamper proof bolts. If I'm reading your post correctly, that's a bolt you need to loosen to adjust the arm. I've never seen anything like it on a tone arm before. Is that the right bolt? To be honest, I overlooked it as something that shouldn't be touched.
Have a look at this picture.
http://theturntableshop.com/wp-content/uploads/2014/04/SME-V-Tonearm-Detail-2.jpg
I was looking at some pics of this arm, and if you look closely you'll see that they use tamper proof bolts. If I'm reading your post correctly, that's a bolt you need to loosen to adjust the arm. I've never seen anything like it on a tone arm before. Is that the right bolt? To be honest, I overlooked it as something that shouldn't be touched.