I agree with Jmo above. It sounds like you got caught in the middle of a dispute between a supposed "dealer" and SR. I would contact Ted or Eliot and explain your feelings. I will be surprised if they don't try to make things right.
It could also be that your "dealer" may have represented himself as such, but may not have actually been authorized by SR to act as same. That might explain their non-delivery.
I certainly wouldn't allow the problems of this "dealer" to influence your opinion of SR or its cables until you at have had a talk with Ted and/or Eliot. I would take their word over that of a dismissed "dealer" who pretty obviously would have nothing positive to say about SR at this point, IMHO
It could also be that your "dealer" may have represented himself as such, but may not have actually been authorized by SR to act as same. That might explain their non-delivery.
I certainly wouldn't allow the problems of this "dealer" to influence your opinion of SR or its cables until you at have had a talk with Ted and/or Eliot. I would take their word over that of a dismissed "dealer" who pretty obviously would have nothing positive to say about SR at this point, IMHO