2. misc-audio
  3. 1037033279

"Refurbished"?

I guess we all know what a "new" component is, what a "demo" component is and what a "used" component is. We can quibble on the "box opened just for inspection" representation as somewhat fudging the concept of "new" and feel much better thinking that an unopened box really means it certifies the product within as really, really "new". My question then is : what is actually a "refurbished" product? Is it the same as a "B" product? Is there anything actually done to the unit to qualify it as "refurbished" aside from taking off the fingerprints and packing it neatly in the original shipping materials? Does a component returned by a consumer for some malfunction that is then repaired qualify as "refurbished". Is "refurbished" a cleaned up demo sent back to the manufacturer when a line or specific product in a line is passed over by the buying public or being replaced by a manufacturer to be liquidated by a central agent?. In short, are we, yet again, dealing with fuzzy definitions? Oh BTW what would the range of % discount be on demo units and refurbished units, if one accepts all the problems with generalizations?
pbb
subaruguru
1,376 posts
 
Sometimes the manufacturer discovers a flaw after production, and sucks the whole line back to be "refurbished", and then sold through its dealer network to those dealers who want 'em. You can STEAL great NAD T751 and 761 5.1 HT receivers right now, as well L40 one-box
CD receivers. Nice stuff for HT or bedroom/kitchen/gift use.
suits_me
121 posts
 
One additional thing about refurbished could apply to individual units, not to a design flaw in an entire product run as above. The factory might get a failed unit back for refurbishing, but you never know if what the technicians fix is the actual cause or merely a symptom of a still undiagnosed cause. Apt used to have a "three time loser" policy - if the same unit came back from one person for service three times, they would just get a new unit. For these reasons, I would be reluctant to buy anything costly to ship or without a warranty on a refurbed basis. (Most refurbs have a warranty however, at least in the brick and mortar world.)
audio_profiler
13 posts
 
I buy "B" stock items, but not refurbished. Refurbished products from my experience, almost always have reoccuring problems. I bought a warantee on my cell phone and when it was stollen, they would only give me a refurbished unit. I have went through three refurbished units this month and I will be picking up my fourth on Monday. I have had several bad experiences with home audio and video products also. I just don't feel like wasting my time and not being able to enjoy a product over a few dollars.
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