wanna know my right


I bought a used pre/pro from a dealer based on the fact that the unit has been factory upgraded for dts, I was told. After taking it home, I learned that the dts was not upgraded. I brought it back to the dealer, and they verified my claim that the unit does not have dts upgrade. They offered me a full refund. The dealer was at least honest.

However, I wonder if I have some right to have them dts-upgrade the unit. I spent one day listening to that unit and finally liked it. I went through a very hard decision to buy it (the unit was not cheap to my standard). I want the unit with upgrade as the original deal. Not the refund with my day/mood wasted. Am I asking too much ?

Ken
kslim
Your rights don't matter much, as they're hard to enforce. But if it were me, if I thought it was an honest mistake, I'd let it go. If not, I would probably tell the dealer that I thought he was intentionally misrepresenting the product and was going to inform the distributor or manufacturer -- distributors/manufacturers probably don't want dishonest dealers.
All told, sounds like fine advice. If it was an honest mistake (which it sounds like it might have been, after all, they tried and even looked into upgrading it for you), I'd take the refund and move on. If it wasn't, it's fraud. In the latter case, a well thought out and respectful letter to the manufacturer explaining the situation and your lack of satisfaction could, at the least, cause the dealer some headache and, depending on the manufacturer, might prompt them to step up and lend a hand. Don't count on it, though. It may very well turn out to be an exercise in spite, however artfully sugar-coated, which is likely not worth the further aggravation. I wouldn't suggest pursuing any legal remedies, especially if they are willing to simply refund you money, as unwinding the deal and setting the parties back to their pre-deal state is a perfectly viable remedy in most courts of law (though, as folks were very correct to point out, under various contract theories -- not to mention fraud, fraudulent inducement, and the like -- you are technically entitled to more). I wouldn't let it taint the hollidays for you.
Take the refund, assume it was an honest mistake. It is very difficult to find a good hi-fi store. Sounds like they have been resonable. A friend at the local hi-fi shop is much better than an enemy.