Best and Worst customer service?

I live a few minutes from the plant.I get over to see the guys in the Parts Connection often.Their customer service is the best I have ever encountered.Class act all the way.Parrasound customer service is also very good.Worst Mcintosh.I emailed twice with questions no reponse both times.Very over rated gear and extremely overpriced.

Theata,Digital, my nomination for best.Pioneer for worst.I own Elite(tv,and dvd player).Like Sony,they have this maze/menu that I figure is designed to aggravate you so you won't call again.At Theata,the girls always put me thru to someone who can help me(data 3 & gen5a 24/96)

Best:- The Cable Company. Class act. Recently intervened with a cable mfgr. for me - the mfgr. agreed to an upgrade which cost The Cable Company the sale of a pair of expensive cables. Putting my interests ahead of their short-term gain has boosted both my loyalty and my confidence.

THE WORST IS VELODYNE.THEY HAVE NUMBERS ALL OVER THE PLACE BUT NO LIVE CONTACT.AUDIGON SAYS TO CONTACT JODY SMALLS MAYBE JODY,THE MARKETING DEPARTMENT AND SOME GUY THAT ANSWERS THEIR 800 NUMBER (RECORDING) ABOUT LITERATURE THINK THE CUSTOMER IS AN AFTERTHOUGHT,WAKE UP VELODYNE! I AM TRYING TO BUY A PART AND I GUESS IF IT ISN'T A SUBWOOFER THEY ARE NOT INTERESTED EVEN THOUGH IT GOES TO ONE OF THEIR SUBS I BOUGHT.MAGNAPAN IS THE BEST I HAVE EVER SEEN. I CALLED ABOUT AN OWNER'S MANUAL I LOST.I HAD ONE ON MY DOORSTEP IN THREE DAYS, ALL 37 PAGES AND THEY DIDN'T ASK ME TO PAY FOR IT, NOT EVEN THE POSTAGE! ASKED ME IF THERE WAS ANYTHING ELSE THEY COULD DO AND TOLD ME TO CALL BACK IF I NEEDED ANY FURTHER ASSISTANCE, WOW!!!!!!!!!!

Sumiko is the worst. How they stay in business is a wonder to me.