Best and Worst customer service?

About 4 years ago I lost a tweeter in my Snell E/III's. I was living in Albuquerque and had no local dealer. So I call Snell up in Massachusets, and the fisrt person that I talk to says that I should take it to a dealer unless I feel up to some soldering. I say OK, and a few days later a package arrives with a nice new vifa tweeter. Good Company. Chris C.

Always get a quick and knowledgeable response from B&W Speaker Co.

Thiel is excellent. I blew a tweeter in my 3.6s that was absolutely my fault. They replaced it free. Worst is Goldmund. They can only be contacted by e-mail, and it takes about two to three weeksfor them to respond. I had a problem with my SRMs. A distributor sent it back for me, which saved me hundreds in overseas shipping, but it took over three months to get them back. I would hesitate to buy anything foreign made without good US representation again. I also had a pronblem with KR amps. It cost me about a Grand for shipping to and from. At least they answer their e-mail promptly.

VAC and Cary are also very good.

Best: Sonic Frontiers. Excellant, prompt service by e-mail. Very happy with service.