Most reliable equipment manufacturers

If you include after sale service as part of the reliability equation, my absolute worst is Classé Audio. I DARE ANYONE OF YOU to give them a call and try to talk to anyone about a technical or other person. Last time I phoned, they told me they were too busy selling worldwide and would get back to me within 3 weeks, (no kidding). On the other hand, give Cary a call and you will end end speaking with Kirk within seconds, or Bel Canto or many other high-end who beleive the sale doesnt end after you leave the store. Worst is, I live about 100 miles from Classe, might as well be on the MOON (seaking of Moon, Sim Audio is much better). These guys at Classé have absolutely no-respect. I wil NEVER buy Classe again, no matter haw good the gear is. That's that.

I have to second Pass Labs. Although their stuff is warranteed, they don't even bother to pack a warranty card in the box. If you talk to them, they subtly imply that unless you drop the unit out of the window, they are going to honor the warranty well beyond the warranty period.

Interestingly, Audionut addresses reliability by claiming ownership of several Krell models over ten years. I'm wondering what has prompted him/her to change so often? Reliability or old technology? The thread question emphasized reliability (which should be quantifiable) and not an audionut's subjective impressions on how an entire electronic product line sounds. I don't place too much stock in Stereophile's subjective classifications. But the last two McIntosh amps reviewed (one tube and one SS) were placed in the A groupings along side of Krell and others. Regarding reliability, I believe that I'm correct in stating that McIntosh has been in business longer than most or all of the above mentioned mfrs., including Krell. And of course, all true audiophiles (since there are no standards, what does that mean?) know that the many thousands of McIntosh customers over the decades do not have the sensitive golden ears required to select a product such as Krell. BTW, I own both Mac and Krell and have found them both to be reliable and enjoyable.

For tube equipment. I own and love Conrad Johnson and they have been a great company for support on the premier 11a that I bought used a few years ago. The PV 11 preamp is close to ten years old and other than a tube swap, works Great!!!

joe_c, i agree that thiel has excellent customer service. oh yeah, & i also have to second cary - outstand customer service also.