UPS ??? Do they ever pay a claim???

UPS is usually very strict about electronic equipment being packed in its original containers for the insurance to cover it. They also told me that if an item has been shipped more than 2 times already go ahead and get new packing materials as it loses efficiency by a rate of 50% each time it is shipped.

I have had one claim against UPS and it was paid within a week. Only took one phone call by me. Sounds like that is an exception to the rule

Several years ago I purchased a used pair of Thiel 3.5
speakers from a dealer out of state. UPS delivered them
with one of the speaker grills broken. I filed a claim,
and got the typical runaround for several weeks, finally
an inspector came to the house to inspect the damage
and I ultimately was reimbursed. However, it wasn't easy
or user-friendly.

Bamafan, NEVER ship just in the factory packaging, always put that inside another NEW box with at least 2" of insulation all around. The reason I say this: I once shipped a CAL cd player in its original factory packaging (which was very good, btw). It was damaged and ups refused the claim, saying that they would not insure reused boxes. I got the last laugh, though. I told them to send it back to me, and they lost it on the return trip! They paid full retail immediately, since I had it insured for that. I never ship components now without putting them in a second (new) box. At least it takes one excuse away from them.

I have a good one.

I sold a McIntosh MC-352, insured for purchase price, $3,000, shipped BOLTED to the plywood, all factory original crates, and left. The company somehow knocked off the binding posts, broke a heat sink, etc. I file the claim, and after 4 months of work, they paid $2,000. I wrote down $3,000, but they only charged me for $2,000. Now, the next battle will need to start. Which prevails?

Dan

Karls, I am going by what UPS told me is required to get them to honor a claim. Am passing on what I was told by a senior person at UPS.