Jeff, I agree with the majority here, but I am bothered that even two people think that the buyer has some obligation to share the burden here. The buyer in good faith sends a payment in advance to the seller -- that's totally for the seller's benefit. To then make the buyer liable, even in part, for things that go wrong before he receives the component... well, you can see that if this were the standard, all kinds of mischief could be played, and the concept of a good faith transaction that we depend on here would be pretty thoroughly undermined. I know you'll do the right thing, but I would have hoped there would be no ambiguity about who is responsible here. I'm sorry about the bad luck you ran into.
A bad situation
I'm looking for opinions as to how to resolve a situation that arose recently. I sold a preamp to a gentleman here on Audiogon for $150. From what I can tell he wanted to use the preamp as an inexpensive phono section. He sent me a money order and I in turn sent off the preamp via UPS insured, packaged up with plenty of bubble wrap so (in theory) it wouldn't get damaged. The preamp arrives, but, the selector switch is broken and evidently the switch is an oddball component that cannot be sourced. I know the preamp was working fine before I shipped it, I sure wouldn't sell a piece of broken equipment, not even for a $150. What's the equitable thing to do in this situation? Make a claim with UPS? Pay a tech to hardwire the premap, bypassing the selector switch? Refund his money and throw the thing away? I know, it's only $150 but at the same time there really ought to be a code of ethics we all try to follow. I understand the buyers disappointment and he may even feel like he's been screwed, I want to make this right. Any and all opinions are welcome. Thanks, Jeff
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- 23 posts total
- 23 posts total