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Vinyl manufacturers don't stand behind product?

I was wondering if anyone else experienced the same thing I did when I tried to return for exchange a new album and was told the retailer did not take back or stand behind vinyl records. I was told the manufacturers no longer take back defective records and this has been the case for about 10 years. As a result the retailer refused to take the album back for exchange of the same album. It's been quite a while since I've had to return an album but I purchased two that were defective this week(one had a number of pops and the other had the center label off center by about an inch- my needle slid right over it at the end of the side). These were both 180 gram audiophile(supposedly) pressings. This is the first time I've encountered any company not taking back defective product.
Thanks in advance for your responses.
mitchchavis
rmacdo
4 posts
 
I've stopped shopping there because I've had trouble returning defects and mis-marked condition albums. They've got a great selection of basics, but they couldn't care less about keeping customers.

Try Jackpot, 2nd Avenue, or Recordsbymail.com (you can pick up there). You'll have much better luck, and they actually seem to appreciate their customers...

Rmacdo
rmacdo
4 posts
 
I've actually returned 2 defective copies of Neil Young's latest to their shop on 23rd. They were perfectly cool about it, and gave me an exchange for something different. Music Direct mail order will also take back defectives, no problem.

Jackpot took back a Linda Thompson album that has known defects, but I'm sure they would have taken it back anyway. Basically, a shop shouldn't sell a product that they aren't willing to stand behind. There is absolutely no excuse for copping out and putting the responsibility on the manufacturer or distributor.

All I know is that, for vinyl quality, I actually expect the worst these days with new records. If I'm unwrapping it, I expect a clean record with no warps, pops, or ticks. Unfortunately, this is rare. I have better luck with used!

Rmacdo
rmacdo
4 posts
 
My post directly above is referring to Music Millenium in the first paragraph. The post above it is regarding Everyday Music.

Sorry for the confusion. I thought the "subject" could be changed to become the first sentence...

Rmacdo
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