Ideally, neither XLR or RCA plugs should have a characteristic "sound". Pro audio types use XLR because of its relative immunity to RF contamination and its locking connection. In a low RF environment it's possible that single-ended RCA connections may sound better than balanced XLRs. This is due to the fact that truly balanced equipment requires a much more complex circuit design and implementation. In other words, it's easier to screw up a balanced design than a single-ended component. That's in theory, in practice it may be just the opposite. I use balanced XLRs, but then again I live in a high RF area. Your dealer is at the very least overly simplifying the issue.