Todd, please be sure to let us know how VPI resolves your issue -- I would expect that they will. It must feel awful to spend a lot of money on something and then be surprised with a problem that should not be possible. I can understand why you might post it to alert others about it. In the moment, that shock might overwhelm any objectivity -- this is an emotional hobby. To be fair to VPI, it would be valuable to also get their perspective and post it once you are over that initial surprise.