Manners, Eticks & Audiogon --- What do you think???


MANNERS

I am not holding myself out as Mother Theresa, Ralph Nader or Emily Post.....but.
Have any of you folks responded to a for sale ad and never gotten a response? Like even a response of the sort that says: thanks for your interest but the item is sold? Or perhaps: I have changed my mind and my Widget 1.5 (Rev 2) is no longer for sale?

My experience may be atypical, but I find that at least 30% of the folks I have communicated with/attempted to communicate with through the Audiogon eMail forwarding system never respond. And some respond days later. (The majority of folks impress me as passionate hobbyists who are scrupulously honest and could not be more polite.) Do you think there is a problem with the A-gon eMail system and that the mail just doesn't get delivered? Or, merely with the manners of some of the advertisers?

ETHICS

Unfortunately, my impression is that a minority of people here also.....to state it as politely as possible.....take poetic license with the truth in constructing their ads.

Example #1: I responded to a recent (perhaps still current....have not checked) ad which concerned me. The seller/copy writer said that he was selling his component "because of court order." The context in which he made this claim gave the following meaning to the claim: this component works so well that it has caused so much havoc in my environment that people have gone to court and a judge has ordered me to sell my component. I was wondering just what jurisdiction was going to order someone to sell a hi-fi component. . . . as opposed to ordering the person to turn it down after, say, 10:00 PM.

I got an answer from the advertiser. Without directly admitting that he had fudged a bit he made it clear that there was no court order but that neighbors had griped.

What do you folks think? The claim would not be taken seriously by most people, I don't think....but is it okay to make stuff up like that in this collegial form---in a for sale ad? I think it is borderline. But, only because most of us have the good sense to discount or just plain ignore such a claim.

Example #2: This person was offering a component for sale. After an eMail which asked some specific questions this person responded that he had sold an even fancier unit to the owner of the item that was for sale. That he, the advertiser, had offered to sell his customer's former component for him. He did respond to some of the questions. Other questions he just plain did not respond to. Even after two or three follow-up eMails. Of minor concern was his failure to answer a question about the value of a resistor in the component. No "I don't know" or anything of the kind. A polite answer to the eMail but no answer to that question. Of much greater concern: I asked him, since this was not his component was his statement in his ad, to the effect that "sounds wonderful" based on his having hooked it up and listened to it? Did it have any hum or make any funny noises? Once again -- a polite eMail back but the question as to whether this person had any basis for rating the performance of a piece of gear whatsoever --- remained, and still remains, unanswered.

What do you folks think? Is it caveat emptor on Audiogon. Do sellers have a duty to be forthright and answer questions directly and responsively? Is it okay to just ignore a question that you don't want to answer because you don't want to flat out lie and don't want to loose a sale if you tell the truth? Even if the truth is relatively benign like say: I don't know, personally---I am taking the word of the owner?
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Asa has it right in that the problem is ANONYMITY. Regardless, this is the best website on the planet and most of the people here are just too good to believe.
Also be aware that some of us DO have lives outside this hobby & are not always glued to our computers. If you don't receive a prompt response to an inquiry then perhaps the party is out of town (business or vacation) or is simply not online for any number of reasons.
Example: I do all my corresponding from my office computer, & I do not even want a PC in my home, so on weekends I am deliberately away from the network. About 98% of email that I receive does eventually receive a response, but, just like Parrot, some are so obviously off the wall that a response is not even deserved. If I sent out some of the $#!| that occasionally comes my way then I'd never even expect an answerback.
I'm afraid it's caveat emptor. But that's OK because you're getting used stuff at good prices. If you want more protection in a transaction buy it from a dealer, and pay the premium. I don't understand why your expectations are higher. Like you said, it's only a few bad apples.
I hope this isn't an unwanted intrusion on this thread (another ethical question) but I recently had a situation that I'd like people's ethical opinions on:

I responded to an add for a NIB component that someone had bought and then decided to upgrade immediately (I can't say how true his story is). Anyway, I promptly sent a money order, and when he received it he told me that the dealer had contacted him to let him know that some of the units had been damaged in transport. He passed this info on to me, opened the box, tried it, and reportedly found it to be broken.

The question is - what is his ethical responsibility? I still wanted to purchase the unit, and figured that the dealer would provide him a new one since it was dead NIB. Yet it would still take him a little extra work to go make the switch and then send it to me. Yet he did advertise it NIB, and that presumably means working. What would be the ethical thing for him to do - just return my money or get a new unit from the dealer and ship it?

BTW - Nice point ASA. Those who you can trust generally rise to the surface if you keep your eyes and senses open.
Polite people will always respond in a timely manner. Sure, I've bought and sold many items over the past few years and most all have been a real pleasure. When I list something for sale, once an email is received, I try my best to respond as quickly as time permits. Occasionally it might take until the next morning because I've been away from the office where I do most of my corresponding because I'm there most of the time anyway. Courtesy demands courtesy. I've learned that proper communication is critical in any field, but not all folks feel the same way. I'm in the retail sales business...our customers demand a quick, knowledgable response or they'll call someone else. Whether you're buying or selling, there's always a chance that the opposite party hasn't done it as many times or feels intimidated by the sales process. I used to get pissed over the same things that you all have experienced, but life's too short to stay too mad for too long.