Fedex Weekly Damage Report


I posted last week how the Fedex Overnight people managed to deliver me a Jadis amp 85% in the shipping box. Well, just one week later a pair of Apogee Stages were delivered, and the driver buzzes me and says "you might want to come down here cause you might not want to accept this COD". These speakers were packed in custom wooden crates and the 2 days they had them, Fedex managed to knock the corner of the crate and peeking though was the old speaker. It didnt appear the speaker had cosmetic damage. I hooked them up and lo and behold, the woofer panel does not work and the side panels are coming off the main speaker frame. To quote one of NY Finest, Fedex can kiss my Royal Irish (Chinese) ASS.
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I have not had any problems with Fedex but UPS is another story. They completely destroyed an item I sent that was double boxed. The box looked as if it had been drop from the top of a building. They refused to pay the insurance and actually stated that they were a big company and if I didn't like it I could sue them. They reminded me that they are powerful and I would lose. What they didn't realize is that I have good lawyers and the judge was familar with their service. I am happy to say I ended up ahead when it was all over. Thanks UPS
while this is not FEDEX, this is UPS report which is no better than FEDEX. Just received a Sota Sapphire turntable which was delivered in their double boxed original packing that should handle ANY delivery service.
Well it did not. The inside box is made of plywood- it was pushed up in one end, the turntable cover is smashed -the whole back of it., the MDF board on the bottom of the table is cracked on the same side as the plywood was pushed up, and the transport screws came loose, the platter was bobbling, the arm came loose including the bolts holding it to the arm board so the cartridge slammed against the plinth causing the stylus to become bent and finally, the motor was in the same side as the plywood and does not now come on. I should have flown to Florida to pick it up. Would have taken less time and less money.
Will have to see what happens with the insurance claim. Too bad we can't ship one of their drivers and drop them continually on other boxes. They would have a new respect for others property. I guess the UPS/FEDEX definition for fragile means don't drop from more than 20 feet above the floor.
I just recieved a claim check in the mail last week from UPS. They paid half of what I was asking for. I had $5000.00 insurance. I filed a claim for $500.00 on a damaged amp. I recieved less then $300.00. All in all it was better then nothing.
I should add that not only was I dealing with a thug at Fedex, but what appears to be a less than truthful seller. After examining the speakers, (initially I was concerned about getting them working) I noticed that the speakers have been taken apart and modified, and the side trim is cracked on one side. I don't believe these speakers were designed to be taken apart and put back together, as the screws that hold the main area, once taken apart, the wood gets enlarged and the screws go back in less snug and secure. I may pursue this person through small claims court as he lives in the same state. I don't take getting screwed lightly, and the time and expense to make his life miserable is of no consequence to me. WORD TO THE WISE, if you are going to buy of the net,buy from people here on Audiogon, who have past sales history.