Virtual Dynamics Recall

Rick called me personally to return my power3. I simply shipped it back as it was in the mail at the time....I imagine it will be a couple of weeks for the cryo-treated power2 replacement...meanwhile I'm mightly impressed with the Audition power cord I bought from him. I'm using acoustic zen satori and matrix wires and am very happy with them but it makes you wonder what his speaker and interconnects are like. They are doing the correct thing, replacing a recall with a better product...I can live with that. Anyone comparing their speaker and interconnects with the big boys?

Anybody care to post the recall reason?

According to Rick, the person in charge of testing the Power 3 cords didn't know what he was doing and wasn't testing the cords correctly.They may be alright but Rick didn't want to take take any chances and made the recall.He's probably losing money initially but is anticipating long range sales and is using good marketing savvy.I am anxious to get the Power 2's and will post my findings.

By the way Bluenose, Rick also called me personally which was gentlemanly of him, however I hope he doesn't grow too fast too soon.He needs to be patient or he may end up disappointing customers unintentionally with poor service and quality.It doesn't matter how good your product is.You give poor service and/or the quality suffers,you'll not only lose current customers but potential ones as well.I think Rick is counting on this website to provide good feedback for him as he is not investing in expensive advertising to promote his company.This website alone could potentially make or break him.I personally hope he succeeds and wish him well.

I received the call last week, and was informed I'd receive and email with instructions (where to send the pc's back).

The email has yet to arrive; anyone get this email and how long did it take for the it to arrive?

I could call them and ask, but they are probably swamped right now so I'd rather ask here.

KP