Oh, one more thing that could be causing the problem you describe:
The cartridge you have may be a low output moving coil (you said you weren't sure which model it is). If you try to play a moving coil into a standard phono preamp you will have very little HF response. Do you need to turn the volume up a bit more than usual? If so then it may be a moving coil cartridge. If you have a spare moving magnet cartridge (most are) you can test this by mounting it on the Rega and playing it, or even just hooking up any random turntable that has a MM cartridge to your system.
The cartridge you have may be a low output moving coil (you said you weren't sure which model it is). If you try to play a moving coil into a standard phono preamp you will have very little HF response. Do you need to turn the volume up a bit more than usual? If so then it may be a moving coil cartridge. If you have a spare moving magnet cartridge (most are) you can test this by mounting it on the Rega and playing it, or even just hooking up any random turntable that has a MM cartridge to your system.