Clearaudio emotions turntable ???

It's now 4 o'clock in the afternoon in Germany and I've yet to receive a response from clearaudio regarding the email sent the previous Friday.
Needless to say I'm becoming disappointed and discouraged.

When I bought my Emotion in June, I emailed them with a question. Still waiting on that response. If you don't mind the charges you can phone them and they apparently have very friendly and supportive phone services, just don't do e-mail.

I'm loving my Emotion/Satisfy/Aurum Classics combo. Please feel free to email or post your question and I'll see if I can help.

I assume you're referring to the single-set screw design? Or is this an arm-geometry query?

I would like a more secure mount for the arm on this table but after 3 months I haven't found the single screw to be a problem. Still, more would be nicer.

That and how they go about setting the proper height.
The directions say to use the three "flat pads"... by doing this the one rca connector is inaccessable.

Why not put a shoulder on the mounting sleeve?
Or make it so three dowels, evenly spaced on the diameter, fit into a mating surface on the base? This would establish height, maintain the arm assembly square to the base and fix the orientation. Then use the set screw.
The Germans got lazy with this design.