Erikminer- I can only speak from my own experience.
Before I started the thread and before there was any secondary gain for Steve, he was responsive (like same day) to his emails and phone calls, and he was clear and specific about his payment and return policies. He was (and is) quote confident about his gear and is very honest about the upgrades and what they accomplish. He also told me that he is constantly tweaking and fine tuning his gear and offers improvements to his established customer base as they are available; for a minimal fee.
He is clearly a talented and passionate audiophile engineer. His fund of knowledge, very well laid out policies and quick email response led me to try out the OverDrive SE. And boy am I happy I did!!!
Ozzy - There are always 3 sides to every story. Theirs, yours, and the truth.
Be careful to criticize someone when their livelihood is at stake. You may do more damage then you intended. Especially on a Forum.
That all being said. I have not owned long term and do not know Steve's policies or how he handles an issue or problem after the warranty is up...
All I know is that he makes a hell of a DAC!!!