2. cables
  3. 1046783756

Excellent Audience Customr Service

I recently had a positive experience with the Audience company. My AU24 interconnects had a loose solder that caused a "chuffing" sound when rotated. I contacted Audience and received an email from product developer Richard Smith asking me to send back the IC's for repair or replacement. Less than a week after they were sent to California I received a new pair of AU24 IC's back from Audience!! Thanks Audience and Richard for the excellent customer service!!
gooddomino
sherod
1,690 posts
 
I won't touch that one, Audioengr...
redkiwi
1,092 posts
 
I recently sold a pair of speaker cables on Audiogon and got this accusing email.

<
Audience cable seller:

If you are an authorized dealer of Audience, please be advised that you are in
violation of the legal requirements of advertising Audience products. Please
contact John McDonald, president of Audience. Dealers advertising new or used
Audience products will be terminated as Audience product dealers.

============================

FROM: Mcattack13 (a member)
RE: Audience Au24 Spade to Spade 2.5m pair - free ship
>>

I personally believe Audience should have considered there was a possibility that I was a customer and not a naughty dealer and been more friendly in their approach. Perhaps it is just the differences in culture between our countries. But I found their email unpleasant and have found that there are many more pleasant US suppliers to deal with than one that sends this kind of email.
redkiwi
1,092 posts
 
I have just received this apology.

<have been having lots of trouble with dealers breaking their agreement
with Audience and therefore the notice.

As you suggest, I would have communicated directly with the dealers;
however they can not be identified on Audiogon. Some, in fact, make it
a point to be anonymous.
>>

I don't think this excuse warrants the nature of the original email.
sherod
1,690 posts
 
It seems a few dealers are desperate to move product and are using aliases to do that. I know of one dealer that uses about five different aliases and sells a diversified line of product on Audiogon. I won't name names, but it is sad that some high end dealers have resorted to this behavior.I'm sorry Redkiwi that you had to be the unnecessary victim of a manufacturer's threat.The manufacturer did apologize, however, he should have done some more research before he passed judgement on you.
jose21
93 posts
 
"If you are an authorized dealer of Audience, please be advised that you are in violation of the legal requirements of advertising Audience products. Please contact John McDonald, president of Audience. Dealers advertising new or used Audience products will be terminated as Audience product dealers."

I just got the same email from Audience..... but I didn't get an apology because my email was sent back to me.
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