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  3. 1046783756

Excellent Audience Customr Service

I recently had a positive experience with the Audience company. My AU24 interconnects had a loose solder that caused a "chuffing" sound when rotated. I contacted Audience and received an email from product developer Richard Smith asking me to send back the IC's for repair or replacement. Less than a week after they were sent to California I received a new pair of AU24 IC's back from Audience!! Thanks Audience and Richard for the excellent customer service!!
gooddomino
jose21
93 posts
 
"If you are an authorized dealer of Audience, please be advised that you are in violation of the legal requirements of advertising Audience products. Please contact John McDonald, president of Audience. Dealers advertising new or used Audience products will be terminated as Audience product dealers."

I just got the same email from Audience..... but I didn't get an apology because my email was sent back to me.
redkiwi
1,092 posts
 
I believe Audience should have thought about how an innocent customer would react, before sending such an email out. Had they, then they might have started the email with a gentler intro, and an outro stating their apology for any inconvenience to customers, and still made their point with dealers. However the full text of their emails and mine led me to believe I was dealing with someone that did not particularly value me as a customer and so I am inclined to the belief that they did not care too much about any offence caused by their email. I will never buy their product again, and have cancelled an order I currently had with them.
eagle
154 posts
 
I was treated similarly by a representative of another cable company over the phone when I was placing an order. They had seen my ad here selling a set of used biwire speaker cables they had made. I was calling to order the single pair version to replace them and was raked over the coals, "We don't like people selling OUR cables online...blah blah blah". I said "I'm not selling YOUR cables, I'm selling MY cables. I bought them." He was so put off by that he pawned me off to another salesman who was more than happy to sell me another pair of speaker cables, but continued defending his co-workers attitude because they "have some rogue dealers discounting online...". So that's my problem? I don't think so.
I have since replaced all of their cables in my system and I will never buy from them again.

I happen to own Audience now and have always been treated with respect as a customer. I hope they can make it right with you guys, but sometimes it's too little, too late.
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