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Anyone have problems with Arcam digital gear

I'm in search of a new player and a dealer said that Arcam products were the ones most sent in for repair. Can anyone justify this statement with real experience. If this is true , what model? and how was it dealt with? Thanks.
bshapperd
pbb
1,140 posts
 
That line is as old as time: drop a subtle or unsubtle line that the brand a potential customer has mentioned is prone to problems. A corollary is to say: "Oh, I used to carry that line, but I dropped it". That usually means he couldn't sell any or else was screwing the distributor. I would ditch the dealer. I have owned an Arcam CD23 for about 14 months with no problem. I remember having to return an NEC and a Sony years ago. My late brother, eleven years my senior, always told me if I needed to judge a person's intent on anything in life, I should ask myself what exactly the person was selling. Still holds true today.
mraybeck
23 posts
 
I own a CD23 and it has never even hiccupped over the last 2 years of heavy use. Until about 3 mos ago, I used an older Alpha 8SE without problem in a second bedroom system. So, in my experience, Arcam only represents an exceptional bang-for-the-buck in digital. Good Luck, Mark
reubent
7,071 posts
 
I previously owned an Arcam Alpha 9 CD player. I sold it via AudiogoN when I decided to buy a CD player with a built in volume control.

A couple of months after I sold the unit (BTW, I bought it used via AudiogoN), the new owner posted a question on AudioAsylum concerning her "broken" Arcam Alpha 9. I contacted her to offer my assistance. I contacted Audiophile Systems Limited (ASL Group) in Indianapolis since they were the US distributor. They suggested that the new owner send the unit in for repair.

To make this short, ASL Group repaired the unit at no charge even though the warranty was expired and void because she was the third owned.

WOW, that was excellent service and the folks at ASL Group are GREAT. I have previously owned other Arcam products and would gladly recommend them to someone that enjoyed the sound of the Arcam product.

BTW, no relationship to Arcam or ASL Group. I'm just a satisfied customer.

Enjoy,

TIC
bob_bundus
1,834 posts
 
several years ago I auditioned an Alpha 9, but didn't much care for the sound. The EAD Ultradisc 2000 cleaned it's clock. Can't speak to any reliability issues, only that single brief experience.
kotta's avatar
kotta
649 posts
 
Let me confirm the statement the the people at ASL Group are great. My one dealing w/them left a very positive impression and I would not hesitate to do business w/them again.
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