Ok,it's time for some BAX Global-bashing. They hit one of the wood crates with a fork lift tip. Not that the tip went all the way through to the speaker. The tip hit the pressed wood,the pressed wood in turn was what hit the speaker.;The weight of the speaker within; --- (185lbs.) pushed the "dent" back out,so I didn't notice;and signed.----Well,they are just as bad as UPS regarding claims i.e.--Call F Lee Bailey. Taking a shipper to court is complicated;they know all the ins and outs. It's bad enough when shipper/recipient are in the same country---So,if you feel lucky;go for it.
Sometimes we have to be exposed to this,to learn. If you're buying speakers;buy where you can use plastic;let your card co fight for you--for free.