New thread about FedEX

Went to FedEx to ship a package ground last week. The counterperson appeared to finish the transaction, gave me the total, and had my money in hand, and his computer went down. When it came up, the shipping cost went up by $7.00. He did make an adjustment, but it took another 20 minutes. I was there almost 35 minutes, and I was the only person in line. I went to ship something FedEx yesterday. I put it on my charge. The counterperson gave me the FedEx receipt but had me sign nothing, and gave me no Visa receipt. When I inquired, she said I didn't need a receipt and I didn't need to sign anything. Seconds before she muttered something about receipt paper running out (apparently it was too difficult to change it). We'll see how that flies. Every time I go to FedEx ground, the counterpeople complain about how the computer system is new and how this is all new to them since FedEx took over RPS (hasn't it been almost a year since FedEx ground started?). To me it seems that they don't want to handle the heavier packages, but want to stick with those overnight envelopes. I go to FedEx ground because it is more convenient than UPS. On all but one occasion, in which they destroyed a Fender guitar I shipped, my packages have gotten there safe and sound. But in general the attitude of the counterpeople has been less than satisfactory.

I have had excellent service and safe deliveries with Fedex 2cd day air. Always on time and safe. They also just don't dump the package outside your door like UPS. Fedex doesn't update their online tracking as often though. But it is ok. USPS mail priority on small packages is been ok too. But they will only come o you once. Fedex 2cd day is my first choice.

Well this is my story, the Fed-Ex ground people here are the best. But when the pair of B&W 802 series 3 left here they had a problem, one went to one city and a week later the other one went to another city. Too bad the owner was only in one city. The one that went around the country was OK, but the other one was damaged so bad it had to be sent to England to be repaired. These were both in factory boxes. So thats my story.........

An update on my FedEx shipment from last Saturday. Should've arrived Wednesday, but finally arrived today (Friday). Apprently FedEx has sent it to the wrong city, although it was clearly and correctly addressed. The receiver told me when it arrived the box was almost flattened (the item was a small acoustic guitar). She said she made the FedEx guy wait while she opended it. Thankfully I had double boxed, bubble wrapped and used multitudes of peanuts, and it arrived safely. I believe one of the criterea for shipping FedEx ground (or any other) is to overpack.

I'm fortunate never to have had a bad experience with FedEx Air. But last week I took a parcel to them and overheard the counter staff chatting about FedEx Ground. Their concensus was that FedEx Ground sucked majorly and that the air division was beginning to suffer from crossover ill will.

It will be interesting to see how F/E corporate deals with so much dissatisfaction with a name that has justified its higher prices with a reputation for efficiency and speed.

Will