Problem Setting Up ClearAudio Concept

If the lift mechanism has no provision for adjustment then likely the arm pillar is too high.With the table off place the arm on the record.Looking from the side does it seem that the arm is reasonably level from pivot to cart? Does the headshell look parallel to the record? When checking downforce are you sure arm is not contacting lift? I would also examine cantilever of cart to see if possibly suspension has come loose.Good luck.

I am sure that lift is not contacting the arm. The arm does not look level from pivot to cart, it is sloping down towards the cart. I cannot however, see anyway to raise or lower the arm, and the manual says nothing about it.

Look for some local audiophile clubs and get someone to come over and help you. I assume you didn't buy from a local dealer, as they would set it up for you, but if you bought it mail order, call them and ask them for help.