2. speakers
  3. 1049767017

B&W 805 Sig Problem.

hi guys.wanted to share this with you all. i purchased a pair of 805 sig. they came in with a manufactures defect. waited 6 months for the 2nd pair. same problem with the 2nd pair. clearly their fault. now b&w wants to blame it on the shipping company.who can i speaker to above the service manager of b&w/rotel to get a good pair of speakers i purchased 6 months ago. the tweeter cap is not set properly, sticks out about 1/2 inch on the right side of every speaker. i love the speakers but i am pissed.thanks.
stang500hpaol
lafish
151 posts
 
Ask them to take extra care in protecting the tweeter. I have shipped CDM1NT before, but it seems no problem. Buyer likes my item very much.
stang500hpaol OP
51 posts
 
you guys are missing the point. they are brand new from b&w.
gthirteen
355 posts
 
That sounds strange.
also, I don't understand "tweeter cap sticks out about 1/2" on the right side of every speaker".

People may net really understand what you're describing (as I don't)

Regardless, you're not going to be happy with the flawed speakers, so just refuse delivery.

Your dealer will understand.
lafish
151 posts
 
what I mean is. B&W should make double box packing instead. I ship CDM1NT without original packing, but still can have the tweeter save. B&W using original packing should do much better than me...........ought to be.
weiserb's avatar
Ag insider logo xs@2x
weiserb
476 posts
 
Nicely Demand that they send a new pair to the nearest dealer for inspection and pick up. Tell them your calling the President of B&W in England if you do not get a satisfactory response and a perfect pair of speakers, and do it. A $ 20.00 call to England may be what is required or the threat to do so. Get the persons name in the US and then tell them your intentions. These are not $ 99.00 a pair KLH speakers from Costco.You seem to have been very patient. Customers are not a link in the quality control process.
More to discover