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Shipping Speakers, watch out

Some time back I read a thread concerning shipping companies for speakers good/bad. Just recieved my GMA Europas from Bax Global. This company was the subject of many complaints but also some praise in that earlier thread.
Yes they called me at home several times and kept in touch with me and yes they delivered on time as promised (by sub-
contractor Conway Freight) and yes-------my speakers were damaged on arrival. Thank you Mo Larry or Curly I'm not sure
which.
I inspected the boxes on arrival and the carton damage looked incidental but actually turned out to be a lift or
something jammed into the box through the foam and then breaking off the rear top corner of one speaker.
So here's my point. Open the boxes,( I did) and unpack the speakers or at the very least sign out any, and I mean any
carton damage before you sign off for delivery. Don't assume it's just shipping rash or you may be sorry. I am.
I will report later on these fine speakers. Once I have cooled down and they have broken in (20 hours so far).
abbeydog
tireguy
1,964 posts
 
I agree you can not be careful enough when shipping speakers, last time I sold a pair of full range speakers I paid mail boxes a LOT to ship them. I dropped them off they had to build the crates and guaranty the condition upon delivery, to me it was worth the $1400 to get them where they were going safely! Unless you do something like that and spend a lot to ship them you are taking a big risk- often you get what you pay for in situations like this.

I wish you the best of luck getting this taken care of in a timely fashion.
abbeydog OP
70 posts
 
Wow 1400 bucks! Must have been some speaker interchange.
But I totally agree with you. If I were to resell these speakers I would go to the expense of double boxing and tell the buyer about it. Even if I had to eat the expense it would be worth it to me to Know I had done my best.
I don't think it is unreasonable to expect a shipper to deliver with a professional attitude to getting the job done. That would mean without damage. Why should we have to hand over a check in full payment to someone and count ourselves as lucky if we get off unscathed? I work in hospital pharmacy myself and I know I have a personal responsibility to others. Where is theirs? So anyway I meant to open a thread to hear about other peoples experiences in this area, not just a warning. I want to learn for next time.
Thanks
kotta's avatar
kotta
649 posts
 
About half of the spks. which I've received has had some minor shipping damage, usually to the corners. Last time out, FedEx was very prompt @ making amends. I hope things work out well for you.
royj's avatar
royj
151 posts
 
We were not made aware of this, Abbeydog.
So please let me know what we can do, including replacing/repairing speakers, ok?
Best,
Roy
Green Mountain Audio
mghcanuck
116 posts
 
WOW, direct response from the manufacturer. That should help restore some faith in humanity, or at least in the audio world (if not shipping companies).

Over the past month, I have been having some fun upgrading my system and doing business with some smaller manufacturers of audio gear, namely Blue Circle, Parts Connexion (in relation to an Anthem cd-player) and Zu Cable. They have all been very accommodating and will do their utmost in providing great service.

Now, I'm just waiting for delivery of some of the gear that I've ordered and hoping that shipping/delivery will be smooth and without damage. Just have to wait and see, and I'll report back on the experience.

Abbeydog, do not give up hope. Have you tried claiming at all with Bax?
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