On the other side of the coin,
I called Straightwire this week because Im buying a new DLP front projector and I needed a long run of RGBHV cable for my new Dwin.
I spoke with Jerry from Straightwire and he quoted me a price on a 25 foot run of their better cables that while Im sure it was worth it, it was a little out of my range considering what I just spent on the projector.
He explained that he understood and said for me to think about it and give him a call back whenever I decided what I wanted to do.
The next day, he called me back.....I didnt have to call him. He told me that he really wanted to work with me and he understood what it was like to work on a budget. He said, "let me look through our B stock and see what I can come up with for you".
Ten minutes later he called me back and told me that he had a 32 foot run of some very nice cable that they had used for a trade show and that I could have it for $275.
Since Straightwire is local here in South Florida, I spun by there to pick it up that afternoon. Now, here I am, just got off work in shorts, a T-shirt and sneakers and Im here to buy a $275 cable. Jerry greets me up front and gives me the red carpet treatment. He brings me in the back and starts showing me all of their high dollar cables and explains the extrusion process on some of their more expensive stuff. He introduces me to the owner Steve and his father. He went out of his way to help me out on a cable that saved me a significant amount of money and still treated me like I was their most important customer.
I left there feeling like a million dollar customer. I was almost stunned by their sense of courtesy to their patrons.
That kind of service wins me over every time.
Straightwire has earned a customer for life. I will never buy another cable without first auditioning what they have to offer first.
I called Straightwire this week because Im buying a new DLP front projector and I needed a long run of RGBHV cable for my new Dwin.
I spoke with Jerry from Straightwire and he quoted me a price on a 25 foot run of their better cables that while Im sure it was worth it, it was a little out of my range considering what I just spent on the projector.
He explained that he understood and said for me to think about it and give him a call back whenever I decided what I wanted to do.
The next day, he called me back.....I didnt have to call him. He told me that he really wanted to work with me and he understood what it was like to work on a budget. He said, "let me look through our B stock and see what I can come up with for you".
Ten minutes later he called me back and told me that he had a 32 foot run of some very nice cable that they had used for a trade show and that I could have it for $275.
Since Straightwire is local here in South Florida, I spun by there to pick it up that afternoon. Now, here I am, just got off work in shorts, a T-shirt and sneakers and Im here to buy a $275 cable. Jerry greets me up front and gives me the red carpet treatment. He brings me in the back and starts showing me all of their high dollar cables and explains the extrusion process on some of their more expensive stuff. He introduces me to the owner Steve and his father. He went out of his way to help me out on a cable that saved me a significant amount of money and still treated me like I was their most important customer.
I left there feeling like a million dollar customer. I was almost stunned by their sense of courtesy to their patrons.
That kind of service wins me over every time.
Straightwire has earned a customer for life. I will never buy another cable without first auditioning what they have to offer first.