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Rowland service

I bought a new Rowland Model 5 years ago. About 15 years ago I sold it to a friend. He had a problem about 10 years ago. Sent it to Rowland and in a matter of weeks got it back and had tunes again. Last year another problem came up. November 20 2013 it was shipped to Rowland. After a month my friend called. A receptionist answers and tells him Jeff Rowland will call back. That did not happen and it has not happened with his repeated attempts. I Emailed Rowland but have not gotten a reply yet. Is there any one out there that knows Jeff Rowland and knows what is going on with the company? Has any one else had poor customer service? I have not heard bad comments of Jeff Rowland all the years he has been in business. This really surprises and makes me mad at the same time.

Thanks for any comments good or bad. Hope my friend has a good ending to this bad experience.
saygrr
mofimadness's avatar
mofimadness
4,976 posts
 
I was a Rowland dealer back in the day and have known Jeff for a very long time.

This is NOT usual with Jeff or his company. They are a great company and usually really into customer service. Not sure what is going on, but surely not typical...
guidocorona
4,298 posts
 
Hi Saygrr, I tried to send you a PM, but I was not able to do so. Please send me a PM with some contact info for your friend... I will then get in touch with the factory.

Guido
zd542
5,339 posts
 
I would call a Rowland dealer and see if they would be willing to help you get in touch with them.
daveyf's avatar
daveyf
2,857 posts
 
I contacted Rowland through their web portal and am also waiting for a reply. However, it does state clearly that they will take up to five(5) business days to get back to you. I am now at my fourth business day...so we shall see.
guidocorona
4,298 posts
 
Hi Jeff, as promised, I have spoken with Brandon Kelley at the Rowland Factory. Brandon will be calling either Marc or you.
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